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Frequently Asked Questions
Public Utilities
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What are the City of Salem water rates?

If your service is located inside the city limits, the water rate is $14.45 for the first 1,000 gallons of water and $4.53 for each additional 1,000 gallons.
If your service is located outside the city limits, the rate is $17.41 for the first 1,000 gallons of water and $10.81 for each additional 1,000 gallons.


What are the City of Salem sewer rates?

If your service is located inside the city limits, the sewer rate is $10.88 of the first 1,000 gallons and $3.53 for each additional 1,000 gallons.
If your service is located outside the city limits, the sewer rate is $13.31 for the first 1,000 gallons and $4.33 for each additional 1,000 gallons.



What are the City of Salem gas rates?

Gas rates are adjusted and posted monthly.  Please call the utility office at 548-2222, ext. 18 to determine the current rate.



Do I have to pay a deposit to establish service?

The standard deposits for residential service are $100.00 for water and $150.00 for gas.  If you are a commercial or industrial user your deposit will be based on usage. We cannot accept credit or debit cards.


Do I need to come to City Hall to establish service?

Yes.  There is an application form that needs your original signature, as well as your social security number and driver's license number.
Utility Services Privacy Policy:
In an effort to protect the privacy of its utility customers, the City of Salem will not give out utility account information to anyone who is not listed on an account as an account holder.  
Additionally, all adults living in a residence are required to be listed on the account as account holders. Not only does this insure that all adult users share responsibility for the services and have access to account information, it enables both spouses (or roommates) to establish a credit history with the City of Salem. If you currently have a utility account with the City of Salem with only one spouse or roommate listed as the account holder, or your account is in the name of a deceased spouse, please take the steps necessary to insure that all adults living in the home are listed as account holders. (The adult being added to the account must bring his/her photo ID and last four digits of his/her social security number to City Hall for his/her signature to be added to the application form).  If you are a senior or single adult, and would like to authorize your adult children or other family members to have access to your account information, please provide the Utility Department with a notarized note authorizing your family member(s) to access your account information.



Where do I pay my bill?

The utility counter is located in the main lobby of Salem City Hall, at 101 S. Broadway.  There is a night deposit slot on the north side of the building on Main Street where payments may be submitted after hours.


I've just repaired a leak.  Can I get an adjustment on my bill?

Yes.  Please contact the Utility Department to request an adjustment.  If an adjustment is warranted your credit will be based on your previous usage.


If I am experiencing difficulty in paying my monthly bill can I set up a payment plan?

Yes.  If you are experiencing difficulty in paying your utility bill and need to set up alternate payment arrangements, please meet with the Utility Clerk to enter into a written payment agreement.