How can I detect a gas leak?

The smell is the best way to detect a gas leak.

Because natural gas has no odor, The City of Salem adds mercaptan a harmless odorant to natural gas, so that you will recognize its distinct “rotten egg” smell if there is a leak.

Procedures For Calling In a Gas Leak Call (Odor Complaint)

A Gas Leak Is An EMERGENCY Until Checked

Phone number to call: 618-548-2222

Salem City Hall - Utility Department

Normal Business Hours:

Monday thru Friday~8:00 AM - 5:00 PM

After hours Emergency number 618-548-2232

When a Gas Leak Call is called in the following questions will be asked. This information is needed to determine how best to respond to your needs.

Please note for your safety the "INSTRUCTION TO CALLER" information.

1. Who Is Calling?

2. Is There A Fire? Yes or No

3. What Is Address Or Location (Please Get Good Directions)

4. Is Odor Inside Or Outside? Inside__Outside__

5. Is The Smell Weak Or Strong? Weak__Strong __

6. How Long Have You Smelled This Leak?

7. Can You Hear It? Yes ___No ___

8. House, Apartment, Business?

9. Time & Date Call Received Time & Date

Time & Date Call Dispatched Time __________Date ____________

INSTRUCTIONS TO CALLER

• Leave The House Or Area (If Smell Is Strong, Inside, Or If They Hear It)
• Do Not Turn Anything On Or Off
• Do Not Open Windows
• Do Not Ring The Door Bell
• Do Extinguish All Open Flames
• Do Not Hang Up The Phone, Just Lay It Down